My first direct interactions with businesses were mostly with Amazon. I ordered books on the website, and they showed up on my door. Sometimes I went to the mall, which were always stocked with whatever. I’d go in, looking for some new shoes or a new video game, find them in a store, hand the cashier some money, and walk out.
A pristine view of business formed in my head. In school and in my neighborhood were people like me, who joked and accidentally insulted and decided to mow the lawn (or not), but in businesses were robots who knew what went where and maintained perfect organization. It really never occurred to me that businesses were run by people.
I won the position of “Camp Director,” one day, and was suddenly the employer and supervisor of 25 staff members, and was responsible to several hundred clients. With ActiveGrade, Dan, Michal and I are responsible for a lot of people – today someone recorded assessment number 130,000! In both positions I work really hard to make my businesses seem professional and, more importantly, to deliver on the implicit and explicit promises I make. As a teacher I took part in the education of hundreds of people – talk about responsibility!
The pristine image of business I formed when I was a kid is gone. I realized that all businesses make mistakes and have inefficiencies. What’s replaced it is a more impressive picture: people that are not only working hard but constantly evaluating themselves, asking themselves where they want to get better, and relating to customers, colleagues, and friends the whole time.
This is what being human is about to me. It’s up to us! We’re in it together!
Thanks for working and playing with me. I’m excited to include the kids.